Hotline Conception

Any protection system is a very sophisticated software product. Therefore, even if a user possesses the best protection in the world, he will be unable to take full advantage of its capabilities without relying on a high-standard Technical Support, and, as a result, he cannot be sure of the safety of his intellectual property. Aktiv's team is quite conscious of this. That is why we have tried to set up a techinical support service that would best suit our customers requirements. Technical Support strategy has been developed in the Aktiv Company for several years. Its main guidelines include:

• Free consultancy via the "hot line"
  Having forwarded to us any technical question by telephone or to a specific e-mail address the user will be immediately put through to qualified advisers. Any technical consultancy is provided promptly, and we do our best to suggest a comprehensive explanation of any kind of problem.
• Timely and free software updates
  A protection system has to be continuously improved, otherwise its days will be numbered. Hackers are always on alert inventing new methods of protection cracking. So, to make our protection endurable we direct major efforts to its modernization, always trying to be a step ahead of the hackers. Thus, for example, new releases of Guardant software for dongles come out once a month on an average. All of the new releases contain updated methods of fighting against cracks. Our customers get all updates free of charge.
• Customers' wishes
  We do our best to take into account our customers' reasonable proposals and suggestions related to improvement of protection features. It should be mentioned that customers take a very active part in this process. As a result, these suggestions are included practically in every new version of our software products.
• Customer training
  In Aktiv we always remember about the newcomers, i.e. those customers who have never used protection systems in their marketing policy. Such customers are treated in a special way, and it is always a pleasure to see how the numbers of protection systems users are growing. On customers request we arrange training at our offices: we demonstrate protection in action and give seminars on various specifics of this or other system.
• Protection adaptation
  It is known that the highest-level protection can be provided by a system that is maximally adjusted to the functioning specifics of a software product to be protected. Among our customers there are developers of sophisticated software that costs thousands of dollars. Computer pirates show tremendous interest in these products. Therefore, we are ready to adapt our protection to the specifics of these software products and to integrate protection into the software as deep as possible to achieve best results.